Return Policy

Our Commitment

At Khimreonthor, we take pride in creating high-quality handcrafted items. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging, if applicable
• Returned within 14 days of delivery
• Accompanied by proof of purchase (order confirmation or receipt)

Please note that due to the handmade nature of our products, slight variations in color, size, and pattern are natural and not considered defects. These variations are part of what makes each piece unique.

Items Not Eligible for Return

The following items are not eligible for return:

• Custom-made or personalized items (unless defective or incorrectly made)
• Items that have been used, damaged, or altered by the customer
• Items returned more than 14 days after delivery
• Items without proof of purchase
• Items that have been damaged due to misuse or improper care

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at help@khimreonthor.world or call +353 56 777 7456 within 14 days of receiving your order
2. Provide your order number and reason for return
3. We will review your request and provide return instructions if approved
4. Package the item securely in its original packaging, if available
5. Ship the item to the address we provide

Please do not send your purchase back to us without first contacting us. Returns sent without prior authorization may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you are returning an item due to a defect or our error, we will cover the return shipping costs. We will provide you with a prepaid return shipping label in such cases.

Refund Process

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider's processing time.

Please note that we can only refund to the original payment method used for the purchase.

Refund Amount

You will receive a full refund of the purchase price, excluding original shipping costs, unless:

• The item is returned in a condition that is not as described above
• The item shows signs of use, damage, or wear beyond normal handling
• The original packaging is missing or damaged

In such cases, we may offer a partial refund or decline the return. We will notify you of our decision via email.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the item you desire. This ensures you receive the correct item in a timely manner.

If you need assistance selecting a replacement item, please contact us, and we will be happy to help you find the perfect piece.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at help@khimreonthor.world or call +353 56 777 7456. We will work with you to resolve the issue as quickly as possible.

For damaged or defective items, we will:

• Provide a full refund including original shipping costs
• Offer a replacement item at no additional cost
• Cover all return shipping costs

Please provide photos of the damage or defect when contacting us, as this helps us process your claim more efficiently.

Late or Missing Refunds

If you haven't received your refund yet, please check the following:

• Check your bank account or credit card statement
• Contact your bank or credit card company, as it may take some time before your refund is officially posted
• Check your email for our refund confirmation

If you've done all of this and you still have not received your refund, please contact us at help@khimreonthor.world.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be returned unless they are defective or damaged upon arrival.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Contact Information

If you have any questions about our Return Policy, please contact us at:

Khimreonthor
26A Rose Inn St, Gardens
Kilkenny, R95 WYA9, Ireland
Phone: +353 56 777 7456
Email: help@khimreonthor.world

Last Updated: This Return Policy was last updated on January 1, 2024.